capsa Casino & Sportsbook Data Care

This page describes what we collect when you use capsa and how we keep that data protected. Our privacy practices centre on transparency, security, and your control. We collect personal information (name, email, phone, ID), account activity (entries, settlements, balance history), and technical data (IP address, device type, browser). All data is encrypted in transit and at rest using SSL/TLS protocols.

We use your data to verify your identity, process deposits and withdrawals, settle market entries, detect fraud, and comply with applicable law. We do not sell or lease your data to marketing firms or data brokers. We share your information only with payment processors, compliance partners, and regulators where required by law. Your data is retained for as long as your account is active, and for seven years thereafter for regulatory purposes.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on capsa

When you register for capsa, we collect your full name, date of birth, email address, phone number, and mailing address. During identity verification (KYC), we request a government-issued ID (KTP, passport, or driver's licence) and may ask for proof of address. We store scans or photos of these documents in encrypted format, accessible only to our verification team.

When you use capsa, we record your account activity—deposits, withdrawals, market entries, settlements, and balance changes. We track login times, device information (operating system, browser type, IP address), and geographic location based on IP data. We do not collect audio, video, or biometric data except for ID verification purposes.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage patterns. You may disable cookies in your browser settings, though this may limit platform functionality. We do not use third-party advertising cookies or cross-site tracking.

How We Use Your Data on capsa

We use your email and phone to send account notifications (login alerts, settlement confirmations, withdrawal status), support responses, and policy updates. You may unsubscribe from promotional emails but cannot opt out of transactional messages. We never send unsolicited marketing calls or SMS—only administrative notifications.

We use your activity data to detect fraud, money laundering, and account abuse. Our compliance team reviews patterns such as rapid deposits followed by immediate withdrawals, multiple accounts from the same person, or entries from restricted jurisdictions. Suspected violations trigger account review or suspension.

We use technical data (IP, browser, device) to troubleshoot platform issues, improve performance, and maintain security. We do not profile you for targeted advertising or sell insights to third parties. Your data is used solely for capsa operations and regulatory compliance.

Identity Data

Name, ID number, date of birth, address. Used for KYC verification and regulatory reporting.

Contact Data

Email, phone number. Used for account notifications and support communication.

Activity Data

Deposits, withdrawals, market entries, settlements, balance history. Used for account records and fraud detection.

Technical Data

IP address, browser type, device OS, login times. Used for security and platform troubleshooting.

We at capsa treat your data as a responsibility. Encryption, restricted access, and transparent handling protect your information from misuse.

Third Parties and Data Sharing

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These processors handle your payment details and comply with PCI Data Security Standards. We do not store your payment card numbers or bank credentials; payment providers handle that data directly.

We share your data with compliance and identity verification partners to fulfil anti-money-laundering and know-your-customer (KYC) obligations. These partners verify your identity against government databases and sanctions lists. We do not disclose this data to third parties outside the compliance process.

We may disclose your data to law enforcement, regulators, or courts if required by law, court order, or government request. We do not voluntarily share data for marketing, research, or data brokerage purposes. If a third party requests your data, we require a valid legal process and notify you unless prohibited by law.

How We Protect Your Data on capsa

We encrypt all data in transit using SSL/TLS 1.2 or higher. This means your communications with capsa cannot be intercepted or read by third parties. Our servers use AES-256 encryption for data at rest. Access to databases is restricted to authorised personnel with multi-factor authentication.

We conduct regular security audits and penetration testing to identify vulnerabilities. We apply security patches promptly when vendors release them. We maintain encrypted backups of all data to ensure business continuity. Our infrastructure is hosted on secure, geographically distributed servers with redundancy.

You control your capsa account security through strong passwords and two-factor authentication (2FA). We recommend enabling 2FA for all accounts. If you forget your password, we verify your identity via email and phone before issuing a reset link. Never share your password or OTP code with anyone, including capsa staff.

How Long We Keep Your Data

We retain your personal data (name, ID, address, phone) for as long as your capsa account is active. If you delete your account, we retain anonymised records for fraud detection and regulatory compliance. We keep account activity records (deposits, withdrawals, entries, settlements) for seven years after account closure to comply with anti-money-laundering regulations.

We delete technical data (IP logs, browser cookies) after 90 days unless we identify suspicious activity. If we suspect fraud or money laundering, we retain data indefinitely for investigation and regulatory reporting. You have the right to request data deletion subject to legal retention requirements—contact our support team for requests.

Your Rights and capsa Data Access

You have the right to access, correct, and delete your personal data on capsa, subject to legal obligations. You may request a copy of your data in a portable format. You may object to certain processing (such as profiling) and request restrictions on data use. To exercise these rights, contact our support team with proof of identity.

We process requests within 30 days. If your request is complex or requires data from multiple systems, we may extend the timeline to 60 days. We will notify you of any delays and the reason. If we cannot fulfil a request, we explain the legal basis for refusal.

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights. Authorities in your jurisdiction (such as the Indonesian Personal Data Protection Authority) can investigate complaints and issue orders for compliance.

Cookies and Tracking on capsa

We use cookies to maintain your login session, remember your preferences (language, theme), and track usage for security purposes. These are essential cookies—without them, capsa would not function. We do not use advertising cookies or third-party tracking pixels. Your cookie preferences are saved in your account settings.

You may disable cookies in your browser, but this will log you out and prevent account access. Most browsers allow you to delete cookies at any time. Deleting session cookies will require you to log in again when you next visit capsa.

Contact Us About capsa Privacy

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We respond to privacy inquiries within five business days. You may also contact your local data protection authority if you believe we have violated applicable privacy law.

This privacy policy applies to all users of capsa, regardless of location. However, if you are in a jurisdiction with stronger privacy rights (such as Europe under GDPR), those rights take precedence over this policy. We comply with the strictest applicable standard in your jurisdiction.