capsa Casino & Sportsbook Service Notice

We at capsa do not offer our services in jurisdictions where online wagering is prohibited. Our platform is available only where local law permits. Users are responsible for verifying that access and use of capsa comply with the laws of their own jurisdiction. By registering or using our service, you confirm that you are accessing capsa from a jurisdiction where it is legal to do so.

This legal notice sets out the jurisdictional restrictions, user eligibility requirements, and key compliance obligations that apply to all capsa users. We operate football sportsbook markets (Liga 1, Piala AFF, Champions League, Piala Indonesia, Piala Asia, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports (Mobile Legends Pro League, Free Fire World Series, PUBG Mobile), and lottery draws (Japan Pools, regional draws) only in supported jurisdictions.

If you are unsure whether capsa is available in your jurisdiction, do not register. Contact our support team for clarification before attempting to access our platform.

Service Availability and Jurisdiction Restrictions

We at capsa operate only in jurisdictions where our service is legally permitted under local law. We do not offer our services in jurisdictions where online wagering is prohibited. Our service is not available to users accessing capsa from restricted jurisdictions, and we do not accept registrations or deposits from prohibited regions.

If you access capsa from a jurisdiction where our service is prohibited, we reserve the right to suspend or terminate your account immediately. Any balance held in a terminated account is subject to investigation and may be forfeited if we determine that you accessed our platform in violation of local law or these terms.

Users in Jakarta, Surabaya, Bandung, and Medan may access capsa where local law permits. However, users in all regions are responsible for verifying that their access complies with their own jurisdiction's regulations. We do not provide legal advice regarding local gambling laws. If you are unsure whether capsa is available in your location, consult local legal counsel before registering.

User Eligibility and Account Requirements

To register for capsa, you must be of legal age in your jurisdiction and not prohibited by law from participating in online wagering. You must provide accurate personal information during registration and complete identity verification (KYC) before your first deposit or market entry. We require a government-issued ID (KTP, passport, or driver's licence), phone number confirmation, and email address.

You are responsible for ensuring that your participation on capsa complies with your own jurisdiction's law. We do not verify local legal compliance for individual users—that responsibility rests with you. If you are prohibited by law from participating in online wagering, do not register for capsa.

We reserve the right to refuse service to any user at our sole discretion. If we determine that you are ineligible to use capsa, we will suspend or terminate your account and return your balance to your original payment method.

Legal Age Requirement: You must be of legal age in your jurisdiction to participate in online wagering. Age verification is your responsibility.
Identity Verification: capsa requires KYC verification before your first deposit. You must provide accurate personal information and government-issued ID.
Jurisdiction Compliance: You are responsible for verifying that access and use of capsa comply with your own jurisdiction's law.
Prohibited Jurisdictions: We do not offer services in jurisdictions where online wagering is prohibited. Accessing capsa from a prohibited jurisdiction may result in account termination.

We at capsa do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with their own jurisdiction's law.

capsa Editorial Team

Data Protection and Privacy

We at capsa collect personal information during registration, identity verification, and account management. This information includes your name, email address, phone number, government-issued ID, and payment method details. We use this information to verify your identity, process deposits and withdrawals, settle market entries, and comply with legal obligations.

All capsa user data is encrypted using SSL/TLS protocols and stored in secure databases with restricted access. We do not share your personal information with third parties except as required by law, payment processors, or regulatory authorities. Our full privacy policy details our data handling practices and your rights regarding your personal information.

You may request access to, correction of, or deletion of your personal data by contacting our support team. We will respond to data requests within 14 business days. However, we may retain certain information as required by law or for fraud prevention purposes.

Payment Processing and Financial Compliance

capsa accepts deposits via eight payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All payment methods are subject to payment provider terms and local financial regulations. We do not accept deposits from third-party payment accounts—you must deposit from your own verified account.

We undertake to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations in all jurisdictions where we operate. If we detect suspicious activity on your account, we may freeze your balance pending investigation. We may also report suspicious transactions to relevant financial authorities as required by law.

Withdrawals are processed to your original payment method only. We do not process withdrawals to third-party accounts. Withdrawal requests are subject to verification and fraud checks, which may add processing time. During peak periods—Idul Fitri, Idul Adha, Imlek, or major tournament windows—payment processing may experience minor delays.

Account Suspension and Termination

We reserve the right to suspend or terminate your capsa account at any time if we determine that you have violated these terms, engaged in fraud, accessed our platform from a prohibited jurisdiction, or breached local law. Suspension or termination is at our sole discretion and does not require prior notice.

If your account is suspended, your balance is held pending investigation. If we determine that no violation has occurred, your balance is returned to your original payment method. If we determine that a violation has occurred, your balance may be forfeited or reported to relevant authorities as required by law.

You may request account closure at any time by contacting our support team. Upon closure, your balance is returned to your original payment method within five business days. Closed accounts cannot be reopened.

Legal Inquiries and Contact

If you have legal questions regarding capsa, our service availability, or your rights and obligations, contact our support team. You may reach us via email or live chat available through our platform. Our team responds to legal inquiries within two business days.

For formal legal notices, complaints, or regulatory inquiries, you may submit written correspondence to our registered address. We will respond to formal notices within 14 business days in accordance with applicable law.

This legal notice is subject to change at any time. Material changes will be notified to users by email at least 14 days before taking effect. Continued use of capsa after the change date constitutes your acceptance of the updated notice. If you do not accept the changes, you may close your account and request a withdrawal of your balance.